Windows
- Download the EXE installer from the downloads page and run it.
- Open SakuraCat and sign in with your account.
- Choose a node in the region you need.
- Press connect and enable the system proxy.
Help center
SakuraCat help center
Setup guides, troubleshooting tips and answers to common questions about using SakuraCat VPN on Windows, macOS, Android, iOS and Linux.
Setup guides
Install and connect on any device
macOS
- Download the universal DMG and drag SakuraCat into Applications.
- Open the app and sign in.
- Pick a node, then connect.
- Turn on the system proxy so your browser and apps use the tunnel.
Android and Android TV
- Download the APK and allow installation from this source if your device asks.
- Open SakuraCat and sign in.
- Select a node and tap connect.
- Approve the VPN permission prompt the first time you connect.
iPhone and iPad (beta)
- Install Apple’s TestFlight app from the App Store.
- Follow the beta-invitation steps to install SakuraCat through TestFlight.
- Open SakuraCat and sign in with your existing account.
- Choose a node and connect; allow the VPN configuration when iOS asks.
Linux (amd64)
- Download the AppImage for 64-bit x86 desktops.
- Mark the file as executable, then launch it.
- Sign in and choose a node.
- Connect and check that your applications use the proxy.
Need the installer first? Visit the downloads page .
Fixes for the most common problems
The app will not connect
Update to the latest client, switch to a different node and confirm that the system proxy is enabled on Windows and macOS.
Speeds feel slow
Try another node in a nearby region. Node load, your carrier and the destination service all affect speed.
A platform will not load
Every platform sets its own regional and account rules. Pick a supported region and follow the platform’s terms.
Sign-in problems
Check your email and password, then use the account page to change your password if you suspect a problem.
Device limit reached
Disconnect a device you are not using and try again; your plan sets how many can connect at once.
Still stuck?
Contact support with your device, the node and the exact error. Never send passwords, verification codes or a complete subscription link.
Common questions
Help center FAQ
Answers to the questions our support team sees most.
I installed the app but cannot connect. What should I try first?
Update to the latest client, pick a different node and make sure the system proxy is enabled on Windows and macOS. If it still fails, note the device, the node and the exact error before contacting support.
Why does a streaming site or AI tool still not load?
Platforms apply their own regional and account rules. Choose a node in a region the service supports, follow the platform’s terms and remember that availability can change when a platform updates its policy.
Where do I find installation guides for my device?
Right on this page. Scroll to the setup guides for Windows, macOS, Android, iOS or Linux, or open the downloads page to grab the installer first.
What should I never send to support?
Never share your password, verification codes or a complete subscription link. Support only needs the platform you are using, the node you selected and the error message.
How do I delete my account or change my password?
Both are handled from your account page. Deleting an account is processed on a schedule rather than instantly, and legally required records may be kept for a limited time; the privacy policy explains the details.
Contact
Talk to SakuraCat support
Our team answers questions about installation, sign-in, plans and connection problems. To get a fast, useful reply, include:
- the device and operating system you use
- the SakuraCat version shown in the app
- the node or region you selected
- the exact error message, if there is one
Please do not include passwords, verification codes or complete subscription links.